Spot on (Taking a bite out of IT development, Editor’s diary, editor.computing.co.uk).

We keep saying this to our customers – and it applies to small businesses even more than larger organisations.

Everyone wants to have a single solution for everything. We try to convince customers to keep their existing systems once ours are installed and migrate services slowly, but it is a struggle every time – everybody wants to clear the floor first.

It is probably the vendor’s fault – it is easiest to promise to solve all the problems on the condition that no one else is involved. The result: you buy an elephant and it breaks all your china.

Richard Zybert